About Jaya Grocer:
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.
Get to know the role:
The role involves assisting the Halal Meat Specialist in effectively managing the retail section as a profitable center. The focus is on ensuring consistent customer satisfaction, maintaining product quality, increasing sales and margins, and reducing wastage. This is accomplished through the implementation of a well-structured training program designed to enhance the skills of department staff, leading to improved displays, freshness, and service-oriented operations.
Key Responsibilities:
Operational (Outlets/Production):
Ensure efficient management of the department according to established standards.
Uphold adherence to SOP standards to achieve departmental quality levels.
Maintain strict control and upkeep of operating equipment and supplies.
Adopt a "hands-on" approach in production to prevent malpractices.
Ensure adherence to established standards in product preparation/production.
Maintain consistent merchandise handling standards.
Reinforce standards in preparation areas, item quality, display, equipment usage, freshness, hygiene, maintenance, and cleanliness.
Audit products for quality, freshness, appearance, packaging, and price labeling.
Verify that received raw materials meet quality standards.
Collaborate with the Head of Halal Meats for the introduction of new items.
Provide staff with suitable working environments, tools, and knowledge for efficiency.
Gather regular customer feedback via Sales & Marketing to ensure product satisfaction.
Ensure subordinates provide courteous and professional service to all customers.
Attend meetings as required by superiors.
Costing & Inventory Control:
Minimize wastage through proper utilization of trimmings.
Coordinate stocktake activities according to Cost Control schedules, ensuring accuracy.
Achieve monthly Disposal Targets.
Maintain accurate disposal records.
Administration:
Prepare weekly reports on losses, breakages, and abnormalities.
Recommend promotional items and weekly activities.
Document and resolve incidents, complaints, and requests.
Hygiene, Housekeeping & Maintenance:
Ensure cleanliness and organization in all sections, including front and back areas.
Oversee repairs and servicing, maintaining communication with outlet managers/technicians.
Enforce good hygiene practices among all staff members.
Training & Development:
Assist in identifying training needs and plan programs for subordinates.
Conduct training sessions based on the training plan to enhance subordinates' skills.
Ensure subordinates understand and adhere to established Work Standards & SOPs.
Monitor daily performance and recommend re-training when necessary.
Ensure subordinates comprehend and adhere to company employment rules.
Promote friendly and professional customer interactions.
Staff Related Matters:
Ensure subordinates maintain high personal appearance and hygiene standards.
Manage subordinates to maintain high productivity levels.
Uphold correct standards and service methods within the department.
Monitor monthly shift schedules and daily work schedules to ensure adequate staffing.
Ensure subordinates work with high productivity daily.
Stay reachable and maintain effective communication during absences.
Reports:
Ad-Hoc: