About Jaya Grocer

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety of High Quality and Fresh Produce

· Offer attractive Best Value Pricing

· Ensure customers have the Best Shopping Experience

· To grow the business through successful Collaboration and Partnerships

· Practice the Values of Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and able to contribute towards our goals, join us!

Get to know the role

As the Meats Non-Halal Operations Productions & Procurement Executive at Jaya Grocer, you will be responsible for a variety of crucial tasks aimed at ensuring smooth kitchen operations, efficient product coordination, staff training, and customer satisfaction. Your efforts will directly contribute to the success of our meat products division.

The responsibilities:

1. Monitoring of Kitchen Operations and Feedback:

• Observe and supervise kitchen operations, providing valuable feedback to the Buyer.
• Ensure compliance with quality standards and efficient production processes.

2.Coordination of Products from Spain & Italy:

• Collaborate with the Buyer and Logistics teams to ensure timely arrival and delivery of products from Spain & Italy.
• Verify that the relevant Supply Chain is maintained, and products are delivered in optimal condition to the respective outlets.

3.Staff Training:

• Coordinate with the Buyer to conduct training sessions for staff members, enhancing their skills and knowledge.
• Ensure staff members are equipped to deliver exceptional service to customers.

4. Handling Discrepancies and Customer Needs:

• Address any discrepancies related to sales and customer satisfaction promptly.
• Take necessary actions to resolve issues and ensure customer needs are met.

5.Product Delivery to Outlets:

• Assist in product delivery to outlets in the event of driver shortages.
• Ensure that products reach the outlets in a timely and efficient manner.

6.Outlet Visits and Feedback:

• Conduct visits to outstation outlets to assess sales performance, staff coordination, and customer satisfaction.
• Provide feedback to the Buyer to enhance overall operations and performance.

You should have:

• Bachelor's Degree in Business, Supply Chain Management or any relevant major from a reputable university.
• Minimum 5 years of work experience in procurement, preferably in the grocery or similar industry.
• Strong knowledge of sourcing and procurement techniques, as well as industry-standard contract terms and service agreements.
• Good understanding of grocery retail landscape e.g., buying trends, customer needs and competitor activities.
• Demonstrated ability to build a strategic or mutually beneficial relationship with key stakeholders.
• Ability to work under high pressure and act with urgency on issues raised.
• Proficient in written and spoken English and Bahasa Melayu.