Officer - Industrial Relations

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”.We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety ofHigh QualityandFresh Produce

· Offer attractiveBest Value Pricing

· Ensure customers have theBest Shopping Experience

· To grow the business through successfulCollaborationandPartnerships

· Practice theValuesof Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and able to contribute towards our goals, join us!

Get to know the role:

Responsible for the provision of advice to management on contemporary human resources management issues, employment and industrial law, workplace and local government. Provide advice and information to management and implement industrial relations and employment policies in best practice of the industry.

Key Responsibilities:

  • Assist in handling inquiries from various departments relating to disciplinary issues, staff grievances, labour disputes, counseling at the workplace, and carry out our investigation on the cases.
  • Assist to implement effective disciplinary policies and procedures.
  • Issuing disciplinary notices for misconduct cases and proceeding with necessary disciplinary action to resolve the cases.
  • Collecting evidence, and compiling documents for disciplinary action, Industrial Court and Labour Court cases.
  • Assist in conducting investigations and sit in as Secretary/Minute-taker in Domestic Inquiry.
  • Assist to review and update of Company policies relating to Industrial Relations. ∙ Keep abreast of the latest judicial precedents on dispute resolution on matters related to employment laws.
  • Record keeping and ensuring the maintenance of all IR-related documentation are in proper order.
  • Any other assignment and/or ad-hoc task that may be assigned from time to time.

You should have:

  • Minimum Bachelor’s Degree, Advanced/ Higher/ Graduate Diploma, Diploma in Human Resource Management related discipline or equivalent.
  • Minimum 1 year of hands-on experience in the area related to industrial relations and employment/ labor matters.
  • Familiar with Employment Act 1955, Industrial Relations Act 1967.
  • Required skills: communication skills, negotiation skills, coaching skills, analytical skills, problem-solving skills, writing skills, computer skills.
  • Personal attributes: fair, determined, confident, critical thinker, people-oriented, logical, sense of urgency.
  • Possess good command of English & Bahasa Malaysia.
  • Performance-driven and team player.