Senior Executive - Industrial Relations

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety of High Quality and Fresh Produce

· Offer attractive Best Value Pricing

· Ensure customers have the Best Shopping Experience

· To grow the business through successful Collaboration and Partnerships

· Practice the Values of Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth


These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

Responsible for the provision of advice to management on contemporary human resources management issues, employment and industrial law, workplace and local government. Provide advice and information to management and implement industrial relations and employment policies in best practice of the industry.

Key Responsibilities:

· Conduct counselling and coaching for staff pertaining to performance and disciplinary issues.

· Take necessary disciplinary actions including conducting investigation, drafting letters & conducting domestic inquiry.

· To perform analysis / prepare related reports on employee and industrial relations and other areas within the scope.

· Monitor employee issues and concerns (by analyzing types of misconduct and respective departments or outlets).

· Monitor behavior and take action to adequately address such concerns or issues to avoid or to successfully defend against litigation.

· Provide informed views of best practices or actions to take on pertinent issues to strengthen Company’s position, minimize litigation, and protect and enhance Company's reputation.

· Handle employees’ grievances.

· Develop and implement ER programs to enhance industrial harmony, which includes retaining staff.

· Conduct HR audits which include visiting the relevant outlets.

· Any other assignment that may be assigned from time to time.

You should have:

  • Minimum Bachelor’s Degree, Advanced/ Higher/ Graduate Diploma, Diploma in Human Resource Management related discipline or equivalent.
  • Minimum 5 years of hands-on experience in the area related to industrial relations and employment/ labour matters.
  • Familiar with Employment Act 1955, Industrial Relations Act 1967.
  • Required skills: communication skills, negotiation skills, coaching skills, analytical skills, problem-solving skills, writing skills, and computer skills.
  • Personal attributes: fair, determined, confident, critical thinker, people-oriented, logical, sense of urgency.
  • Possess good command of English & Bahasa Malaysia.
  • Performance-driven and team player.