About Jaya Grocer:
Jaya Grocer is an affiliate of Grab, Southeast
Asia’s leading superapp. To bring the convenience of on-demand grocery delivery
to more consumers in Malaysia, we are dedicated towards building a strong team
that is aligned with our goals. At Jaya Grocer, team collaboration and
dedication are what we require to deliver quality products and service to our
consumers and customers.
Our Vision:
Our goal is to become the leading
online-to-offline (O2O) retailer, leveraging our omnichannel strength to
provide our customers with a rewarding, fulfilling, and exciting experience.
Our goal is for customers to say “I can get what I want whenever I need
it”. We aim to achieve this through
offering high-quality yet affordable goods, facilitating seamless cashless
checkouts, loyalty membership via GrabRewards and introducing our private label
with "Grab Signatures.
Our Mission:
●
Provide a diverse variety of High
Quality and Fresh Produce
●
Offer attractive Best Value Pricing
●
Ensure customers have the Best
Shopping Experience
●
To grow the business through
successful Collaboration and Partnerships
●
Practice the Values of Jaya Grocer
every single day
Our Values:
●
Teamwork
●
Trust
●
Integrity
●
Customer Satisfaction
●
Growth
These Values form the foundation of our
organization and should be lived by each of us, as they are a part of our DNA.
So, if you fit the profile and are able to contribute towards our goals, join
us!
Get to know the role:Responsible for driving the overall merchandising
strategy and commercial performance of the Grocery and Non-Food category, with
specific responsibility for overseeing the merchandising and commercial
performance of Central
Mart. The role oversees category planning, product
assortment, pricing, promotions, supplier management, inventory, product
availability, freshness, and wastage to achieve sales, margin, and business
objectives. The role also works closely with internal stakeholders and
suppliers to ensure the right products are available at the right quality,
price, and time to deliver an excellent customer shopping experience.
Key Responsibilities:
1. Category
Strategy & Merchandising Management
- Develop
and execute the overall merchandising strategy for the Grocery and Non-Food
category in line with the company's business objectives and customer needs,
with a specific focus on driving the growth and commercial performance of Central
Mart.
- Establish
category plans covering assortment, pricing, promotions, seasonal products,
product lifecycle, and category growth opportunities for Central Mart.
- Review
and optimise product assortment to ensure the right balance of variety,
quality, availability, customer demand, and profitability across Central Mart.
- Analyse
category performance, market trends, customer preferences, and competitor
activities to identify opportunities for growth and improvement within Central
Mart.
2. Commercial Performance, Pricing & Promotions
- Own and drive the sales, margin, and commercial
performance of the Grocery and Non-Food category for Central Mart.
- Develop pricing strategies that balance
competitiveness, customer value, margin objectives, and market positioning.
- Lead promotional planning and ensure promotional
activities are commercially viable and aligned with category objectives.
- Review promotional performance and identify
opportunities to improve sales, margin, volume, and return on promotional
investment.
- Monitor competitor pricing, promotions, market
movements, and consumer behaviour to ensure the category remains competitive.
- Work closely with Marketing and Operations teams
to ensure effective execution of promotional and seasonal campaigns.
3. Supplier & Commercial Management
- Develop and maintain strong relationships with
key suppliers, farmers, producers, distributors, and business partners.
- Lead commercial negotiations covering cost
prices, trading terms, rebates, promotions, payment terms, product
availability, and other commercial arrangements.
- Identify and onboard new suppliers to strengthen
product range, quality, competitiveness, and supply continuity.
- Monitor supplier performance against agreed
commercial, quality, delivery, and service expectations.
- Resolve supplier-related issues and negotiate
appropriate solutions to minimise business disruption.
- Review supplier performance regularly and take
corrective action where required.
4. Inventory, Availability, Freshness & Wastage Management
- Oversee inventory planning and product
availability to ensure optimum stock levels across the Grocery and Non-Food
category.
- Monitor stock-outs, overstock, slow-moving
products, ageing, shrinkage, and wastage and drive appropriate corrective
actions.
- Develop and implement initiatives to minimise
grocery and non-food product wastage while maintaining product availability and
freshness.
- Work closely with Operations and Supply Chain
teams to improve replenishment, ordering, allocation, and stock management
processes.
- Monitor product shelf life, freshness, quality,
and handling standards and ensure issues are addressed promptly.
- Analyse inventory and wastage trends and
implement initiatives to improve category profitability.
5. Market Intelligence & Business Analysis
- Monitor market trends, consumer behavior,
competitor activities, commodity movements, and industry developments relevant
to the Grocery and Non-Food department.
- Analyse sales, margin, volume, inventory,
wastage, pricing, and promotional data to identify business opportunities and
risks.
- Prepare regular category performance reports and
business reviews for Management.
- Translate data and market insights into
actionable merchandising strategies and commercial decisions.
- Establish and monitor key performance indicators
to track category performance and business objectives.
6. Cross-functional Collaboration & Stakeholder Management
- Collaborate closely with Operations, Supply
Chain, Marketing, Finance, Quality Assurance, E-Commerce, and other relevant
departments to achieve category objectives.
- Work with Operations teams to ensure
merchandising plans and product standards are effectively executed at store
level.
- Partner with Marketing and relevant teams on
promotional, festive, seasonal, and campaign planning.
- Communicate category direction, priorities, and
performance to relevant stakeholders.
- Act as the key point of contact for Grocery and
Non-Food merchandising matters and ensure alignment across functions.
7. Team Leadership & Development
- Lead, manage, and develop the Grocery and
Non-Food merchandising team to achieve departmental and business objectives.
- Set clear objectives, KPIs, priorities, and
expectations for team members.
- Coach and develop team members to strengthen
their commercial, analytical, negotiation, and merchandising capabilities.
- Review team performance and provide regular
feedback, guidance, and support.
- Foster a collaborative, accountable, and
high-performance team culture.
8. Process Improvement & Governance
- Review and improve merchandising processes,
workflows, and operating practices to enhance efficiency and commercial
effectiveness.
- Ensure merchandising activities comply with
company policies, procedures, approval processes, and governance requirements.
- Establish and maintain appropriate
documentation, reports, processes, and controls for merchandising activities.
- Identify opportunities to improve systems,
processes, and ways of working within the Grocery and Non-Food function.
- Drive continuous improvement initiatives to
enhance operational efficiency, profitability, product quality, and customer
experience.
9. Other Responsibilities
- Perform any other ad-hoc duties and
responsibilities assigned by Management.