Supervisor / Assistant Supervisor - Bakery

JOB SUMMARY

Organizing workflow and ensuring staff understand their duties and delegated task. Monitoring staff productivity and providing constructive feedback and coaching. Ensure that operations are carried out productively and profitability. Provide good customer service with understand customers’ inquiries.

ROLES & RESPONSIBILITIES

  • Perform daily routine check to ensure product freshness and tidiness of the entire department according to company standard.
  • Ensure bakery products is sufficient for daily customer need and ready to bake the goods as when needed.
  • Ensure the quality of products and report the quality matters to relevant departments and superior.
  • Perform daily check on price change report to ensure every product with correct price and description.
  • Ensure the correct information on POP cards and display according to company standard and government requirements.
  • Ensure FIFO (First In First Out) & FEFO (First Expiry First Out) practice without expired products at selling floor and replenish the goods as when needed.
  • Ensure all staff personal grooming (hygiene & appearance) and cleanliness of bakery section on daily basis to reduce the risk of food contamination and adhere to food handling guidelines and OSHA.
  • Maintain hygiene and cleanliness of the storage area, selling floor and entire department as well as equipment (baking utensils, tools and machinery) according to company SOP.
  • Daily monitor and update the temperature of the refrigerator and cold room and report to superior any malfunction.
  • Perform daily stock ordering based on stock holding and movement and submit to Store Manager or appointed person for approval.
  • Responsible to enhance and improve department sales with reduce the out of stock (OOS) situation and product display (festive & promotion)
  • Control the usage of packaging materials and replenish the material as when needed.
  • Ensure minimize and control product disposal and reduce shrinkage percentage with limit set by management.
  • Prepare and participate the department stock take as per schedule.
  • Optimize manpower working schedule based on sales rate especially during peak season (public holiday and festive) with approval from manager.
  • Control department expenses (packing material, manpower overhead & etc) in order to achieve cost effectiveness.
  • Conduct briefing to update any relevant information within the department
  • Provide product knowledge training and guidance to subordinates and follow up overall performance progress.
  • Ensure all sales, marketing and promotional activities are brief to subordinates and feedback relevant issues to superior.
  • Perform any other duties in general operation functions and ad-hoc assignments.

  Employment Type:  Permanent

  Min. Education:  SPM

  Spoken Language:  Malay, English

  Written Language:  Malay, English