About Jaya Grocer:
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.
Our Vision:
Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.
Our Mission:
Provide a diverse variety of High Quality and Fresh Produce
Offer attractive Best Value Pricing
Ensure customers have the Best Shopping Experience
To grow the business through successful Collaboration and Partnerships
Practice the Values of Jaya Grocer every single day
Our Values:
Teamwork
Trust
Integrity
Customer Satisfaction
Growth
These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!
Get to know the role:
The HR Generalist will work very closely with the HRBP Manager to serve as the primary HR partner for retail outlets across all Northern regions (Penang and Ipoh). This role is pivotal in ensuring the smooth execution of the end-to-end employee lifecycle, maintaining healthy industrial relations, and driving learning initiatives to uplift the service standards of our front-line retail heroes.
Key Responsibilities:
1. Industrial Relations (IR) & Employee Relations (ER)
Grievance Handling: Serve as the primary point of contact for employee grievances within the region, ensuring timely and compliant resolution in accordance with the Employment Act, and collaborating closely with the HQ Industrial Relations (IR) team on any required follow-up actions.
Disciplinary Management: Facilitating and coordinating disciplinary processes, including issuing Show Cause Letters, domestic inquiries (DI), and managing terminations or PIPs.
Compliance: Ensure all outlets in the North remain compliant with local labor laws and Jaya Grocer’s internal policies.
Engagement: Organize regional engagement activities to boost morale and foster a "Growth and Teamwork" culture among retail staff.
2. Learning & Development (L&D)
Training Needs Analysis (TNA): Identify skill gaps in retail staff (Cashiers, Fresh Market Assistants, Floor Staff) specific to regional challenges and partner with the HQ Learning & Development team to address them.
Training Execution: Coordinate and facilitate the Fast Track Programme and other skill-based training (e.g., customer service excellence, SOP compliance).
New Joiner Orientations: Facilitate and monitor regional HR induction for new hires, ensuring alignment with Jaya Grocer’s core values throughout the employee lifecycle.
Facilitate quarterly outlet briefing for the rules, guidelines, SOP for each outlet in the Northern region.
3. End-to-End Employee Lifecycle
Talent Acquisition: Support high-volume recruitment for new store openings, existing vacancies, and seasonal hiring peaks in the Northern region.
Onboarding / Offboarding: Manage the seamless entry and exit of employees, including documentation and exit interviews.
Performance Management: Assist in the annual appraisal process and ensure store managers are providing constructive feedback to their teams.
Manpower Planning: Monitor attrition rates and provide regional insights to the HQ team to optimize manpower across various outlets.
4. Reporting & Analytics
Monitor and analyse key HR metrics, including attrition rates, and employees survey to identify trends and recommend actionable improvements.
Monitor and maintain HR dashboards and reports to support data-driven decision-making.
Conduct analysis related to Industrial Relations (IR), market benchmarking, and Talent Acquisition effectiveness.
Support HR planning and strategic initiatives by providing insights derived from workforce data.
Partner with the HRBP Manager and key stakeholders to strengthen HR processes, optimize workforce planning, and drive the overall people strategy.