About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

Our Mission:

• Provide a diverse variety of High Quality and Fresh Produce
• Offer attractive Best Value Pricing
• Ensure customers have the Best Shopping Experience
• To grow the business through successful Collaboration and Partnerships
• Practice the Values of Jaya Grocer every single day

Our Values:

• Teamwork
• Trust
• Integrity
• Customer Satisfaction
• Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

Establish and maintain long-term customer relationships. Handle customers’ inquiries independently, completely and accurately to the satisfaction of the customers. Work closely with other department to strengthen the company’s reputation.

Key Responsibilities:

• Build sustainable relationship of trust with customer through interactive communications
• Responsible to attend customer inquiries, handle complaints, provide solutions and alternatives
• Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions
• Assist with product inquiries, refunds and exchange
• Maintain good hygiene, proper grooming and pleasant decorum throughout the day
• Work together with other operational staffs to ensure customers receive efficient and courteous service
• Understand well about store layout to assist customers, e.g. Product placement
• Promote the selected products according to outlets promotions and festive season
• Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product
• Assist in general operational functions and ad-hoc assignments

You should have:

• Required language(s): Bahasa Malaysia and English. Mandarin language will be added advantage
• Minimum 1 year experience and background in customer service
• Basic communication skills and interpersonal skills
• Customer satisfaction oriented
• Able to work independently with minimum supervision