About Jaya Grocer

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

Our Mission:

• Provide a diverse variety of high quality and fresh produce

• Offer attractive best value and pricing

• Ensure customers have the best shopping experience

• To grow the business through successful collaboration and partnerships

• Practice the Values of Jaya Grocer every single day

Our Values:

• Teamwork

• Trust

• Integrity

• Customer Satisfaction

• Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role:

Join one of the most dynamic Operation teams in the country, as we build Jaya Grocer to be Malaysia’s most loved everyday-everything grocer!

The Assistant Manager – Strategic Operations & Projects plays a critical role in driving high-impact, cross-functional initiatives across Jaya Grocer. This role requires a hybrid skillset: part data analyst, part project manager, and part retail operations specialist. You will troubleshoot operational bottlenecks and lead initiatives ranging from digital integration (O2O) to supply chain optimization and store expansion.

You will work closely with Operations, Marketing, Merchandising, IT, Finance, and external partners to translate strategy into action—ensuring projects are delivered on time, within scope, and with measurable outcomes.

Key Responsibilities:

1. Strategic Projects & Execution

• Support end-to-end delivery of strategic initiatives (e.g. new store launches, pilots, operational revamps, new concepts, tech rollouts).

• Translate high-level strategy into clear project plans, timelines, and action steps.

• Track project milestones, risks, dependencies, and outcomes; escalate issues proactively.

• Prepare project updates, dashboards, and post-implementation reviews.

1. Operational Excellence

• Identify opportunities to improve store operations, workflows, and processes.

• Work closely with Operations teams to test, refine, and scale operational improvements.

• Support SOP development, rollout planning, and adoption tracking across stores.

1. Retail Experience Innovation & O2O Integration

• Drive and support tech-enabled retail innovation initiatives across in-store and online touchpoints, including AI-driven solutions, smart trolleys, in-store robotics, and emerging retail technologies.

• Support O2O integration by working with Operations, E-commerce, IT, and Marketing to enhance omnichannel journeys, fulfilment efficiency, and in-store–digital connectivity.

• Coordinate pilots and rollouts of new tools or services, ensuring operational readiness, store adoption, and scalability.

• Track adoption and business impact of innovation and O2O initiatives, translating insights into optimisation and scale-up recommendations.

1. Cross-Functional Collaboration

• Act as a coordination hub between HQ teams and Store Operations team (Ops, Marketing, IT, Finance, Merchandising, HR, etc).

• Align stakeholders on priorities, timelines, and success metrics.

• Support vendor and partner coordination where required.

1. Data, Insights & Reporting

• Analyse operational and project data to identify trends, gaps, and improvement opportunities.

• Track KPIs related to productivity, efficiency, cost savings, and project impact.

• Prepare concise insights and present findings to the Senior Leadership Team with actionable recommendations.

1. Strategic Rollout, Change Enablement & Communication

• Support internal communications related to new initiatives, changes, or pilots.

• Assist with training coordination, briefing materials, and rollout toolkits for store teams.

• Gather feedback from ground teams and feed insights back into project refinements.

You should have:

• Experienced strategic operations/projects professional: You already have at least 4-5 years of relevant experience in operations, project management, marketing, strategy, retail, FMCG, or transformation-related roles.

• Proactive and data-driven: Self-starter with an analytical mindset, able to structure work independently, identify growth opportunities through customer insights, and proficient in PowerPoint, Excel, and basic project tools.

• Solutionist mindset: Strategic problem-solver with strong commercial acumen, able to translate key business drivers into compelling customer value propositions, with solid understanding of operational processes and on-ground execution.

• Great collaborator: Proven experience supporting or managing cross-functional projects from planning through execution. Innovative and contributive - loves to be part of the creative process, brainstorming and challenging the norm. Able to navigate complexities, influence and persuade approval to get things moving.

• Highly organized, detail-oriented and meticulous: Enjoys improving processes to achieve day-to-day efficiency and able to manage multiple workstreams simultaneously. Thrives in an ultrafast-paced tech/digitally-inclined environment. Quite the perfectionist.

• Self-driven and motivated by social impact: Passionate about being community centric and thrive in a dynamic environment. Strong commitment to quality and operational excellence, with a focus on achieving results and meeting KPIs.