JOB SUMMARY
Establish and maintain
long-term customer relationships. Handle customers’ inquiries independently,
completely and accurately to the satisfaction of the customers. Work closely
with other department to strengthen the company’s reputation.
ROLES & RESPONSIBILITIES
- Build sustainable relationship of
trust with customer through interactive communications.
- Ensuring Jaya Grocer culture,
standards & KPI are consistent.
- Responsible to attend customer in
handling complaints, provide solutions and alternatives.
- Resolving and updating all customer
feedback/product in the outlet to Store Manager & management following up
to ensure resolutions.
- Assist with product new inquires,
refunds and exchange.
- Maintain good hygiene, proper grooming
and pleasant decorum throughout the day.
- Work together with other operational
staffs to ensure customers receive efficient and courteous service.
- Understand well about store layout to
assist customers, e.g. Product placement.
- Promote the selected products
according to outlets promotions and festive season.
- Engage with customers to discover
their wants and needs, provide advice or recommendation, directing them to the
right product.
- Assist in general operational
functions and ad-hoc assignments.