Customer Service (Must Able To Speak Mandarin / Cantonese)

From  MYR 2,000.00

JOB SUMMARY

Establish and maintain long-term customer relationships. Handle customers’ inquiries independently, completely and accurately to the satisfaction of the customers. Work closely with other department to strengthen the company’s reputation.

ROLES & RESPONSIBILITIES

  • Build sustainable relationship of trust with customer through interactive communications.
  • Ensuring Jaya Grocer culture, standards & KPI are consistent.
  • Responsible to attend customer in handling complaints, provide solutions and alternatives.
  • Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions.
  • Assist with product new inquires, refunds and exchange.
  • Maintain good hygiene, proper grooming and pleasant decorum throughout the day.
  • Work together with other operational staffs to ensure customers receive efficient and courteous service.
  • Understand well about store layout to assist customers, e.g. Product placement.
  • Promote the selected products according to outlets promotions and festive season.
  • Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product.
  • Assist in general operational functions and ad-hoc assignments.

  Employment Type:  Contract

  Min. Education:  Diploma

  Spoken Language:  Malay, English, Mandarin

  Written Language:  Malay, English, Mandarin